Return & Refund Policy

Returns - Refunds - Replacements & Cancellations  

We assure you that your delight is our topmost priority. From the time your order is placed with us until it arrives at your doorstep, we provide seamless service for a no-fuss experience. Every item goes through multiple quality checks before being dispatched. We have employed a no-fail delivery chain with our courier partners to ensure that you get what you ordered, in top-notch condition.  

However, things might not go as planned and that is when we come in to resolve the issue.  

Happy to help :) 

Damaged/Defective/Wrong product delivered to me. 

We understand that it can be frustrating to have the wrong or defective product delivered to you.  When that happens, we take care of it from the get-go. Simply call us at +91-9821942333 mentioning the  

  • Order number  
  • Date of transaction 
  • Unboxing video   
  • Images of wrongfully delivered or defective items 

Our customer care service executive will revert within Two working days to have the package picked up from your address. Once the package arrives at our warehouse and is cleared for replacement/return, you can choose to either replace it or request a refund.    

  • Replacement - You can pick the same product as in your order or pick a new product altogether.  
  • Refund - Genuine cases qualify for a full refund in case the customer doesn’t wish to avail of store credit or replacement options. 

For the refund to be processed the following conditions must be fulfilled 

  • The item to be replaced or returned is not in stock anymore. 
  • The Item is unrepairable 
  • The products need to have their original packaging with their seals, labels, and barcodes intact.

How long does the refund process take? 

It usually takes seven (7) working days, from the day we receive returned package, for your refund to be processed. From then, it takes 2-3 business days for the amount to reflect in the source bank account.  

In addition, we also provide the hassle-free option of a refund through Nuluv coupons, which can be used during future purchases. 

Cancellation of order 

Order cancellation requests before the dispatch of the product will be processed in 7 working days. To cancel an order, get in touchwith us at +91-9821942333.

Cancellations will not be accepted once the product has been dispatched or on items purchased in Sale Events.  

Things to keep in mind 

The facility of Return and Refund are applicable on purchase of product >2000 only. A nominal 3% processing fee or a minimum of Rs.150/- will be charged. The request should be raised within 3 days of delivery 

This privilege does not apply to Lego, distressed/used products/ innerwear and personal care products 

All Return/Refunds are subjected to quality checks and refunds will be initiated only when/if the product qualifies the quality checks 

Free gifts, if any, should also be returned with the order. 

Discount vouchers used for the purchase of a cancelled/refund order cannot be used again. Although loyalty points, if any, will be credited back to your account. 


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